Service Coordinator
Full Time • Lowell, AR
Benefits:
- 401(k)
- Bonus based on performance
- Dental insurance
- Health insurance
- Opportunity for advancement
- Paid time off
- Vision insurance
Location: Lowell, AR
Schedule: Full-Time | 4 week days /2:00 PM – 10:00 PM & Sundays / 8:00am - 4:00pm or Monday - Friday / 7:00am - 4:00pm
Overview
We are seeking a highly organized and customer-focused Service Coordinator to manage the daily coordination of our electrical service operations. This role serves as the communication hub between our electricians and our customers—ensuring jobs are scheduled efficiently, expectations are clearly set, and the right electrician is assigned to the right job.
Key Responsibilities
Schedule: Full-Time | 4 week days /2:00 PM – 10:00 PM & Sundays / 8:00am - 4:00pm or Monday - Friday / 7:00am - 4:00pm
Overview
We are seeking a highly organized and customer-focused Service Coordinator to manage the daily coordination of our electrical service operations. This role serves as the communication hub between our electricians and our customers—ensuring jobs are scheduled efficiently, expectations are clearly set, and the right electrician is assigned to the right job.
Key Responsibilities
- Coordinate and schedule electrical service jobs based on scope, urgency, and technician skill set
- Assign work to electricians best suited for each job type (service, install, troubleshooting, etc.)
- Communicate with customers before, during, and after appointments to confirm details, timelines, and expectations
- Adjust schedules in real time to account for emergencies, delays, or job changes
- Maintain accurate job notes, schedules, and customer information in our CRM
- Act as a liaison between field technicians and leadership to ensure smooth daily operations
- Proactively identify scheduling conflicts or inefficiencies and recommend improvements
- Support electricians by ensuring they have the right information before arriving on site
Qualifications
- Experience in scheduling, or coordinating field service teams (electrical, HVAC, plumbing, or similar) preferred
- Strong communication skills—comfortable speaking with both customers and technicians
- Highly organized with the ability to juggle multiple jobs and priorities at once
- Problem-solver who can stay calm and decisive in fast-paced situations
- Comfortable using scheduling software, CRM systems, and standard office tools
Why This Role Matters
This position plays a critical role in delivering a great customer experience while maximizing technician efficiency. The Service Coordinator helps ensure our electricians stay productive, our customers stay informed, and our operations run smoothly every day.
Compensation: $17.00 per hour
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Join the Mister Sparky Team!
Mister Sparky, what it means to be ELITE!
At Mister Sparky we provide legendary service to our customers to restore the reverence of our trade. We improve the lives of our customers and always do the right thing. We accept nothing but the best! Are you ready to be a part of the best?
Each franchise location is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. The franchisee sets their own compensation and benefits. All inquiries about employment, benefits, scheduling and compensation at this franchise should be made directly to the franchise location, and not to Mister Sparky Corporate.
(if you already have a resume on Indeed)
Or apply here.
Competitive Pay
Growth Opportunity
Company Benefits
Extensive Training
Incentive Programs
Flexible Scheduling