Dispatcher
Call Center
Dispatcher
Full Time • Call Center
Benefits:
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
- Vision insurance
- 401(k)
- 401(k) matching
- Bonus based on performance
- Competitive salary
- Dental insurance
Pay range $17-20 based on experience
Benefits:
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
ABOUT US
Mister Sparky of Myrtle Beach has been doing residential electrical work since 2010 in Conway, SC 29526. Since then we have expanded to plumbing and opened in 2 additional locations. We are challenging, fast-paced, customer-centric and our goal is to be the largest and most dependable service company in the area's we service. .
Mister Sparky of Myrtle Beach has been doing residential electrical work since 2010 in Conway, SC 29526. Since then we have expanded to plumbing and opened in 2 additional locations. We are challenging, fast-paced, customer-centric and our goal is to be the largest and most dependable service company in the area's we service. .
Our work environment includes:
- Modern office setting
- Lively atmosphere
- Growth opportunities
JOB SUMMARY
This position dispatches all service calls to ensure maximum scheduling efficiency without compromising client satisfaction.
JOB DUTIES
• Manages the dispatch board to keep field personnel on the move and servicing clients
• Makes every effort to compress call scheduling effectively maximizing productivity and revenue
• Notifies clients ahead of time without fail if the electrician is not going to arrive at their home within the scheduled time window
• Re-schedules appointment times at client’s convenience as necessary
• Communicates with the Purchasing and Warehouse Coordinator to help arrange efficient delivery of parts to Electricians
• Strictly adheres to the Dispatching for Profits Priority Service Schedule, to ensure the right electrician is sent to the right appointment
• Shares responsibility to ensure that all electricians arrive at their designated appointments on time
• Debriefs with electricians upon completion of jobs to identify any outstanding client satisfaction issues
• Enters equipment type and age information for systems into Service Titan
• Answers incoming client telephone calls and recognizes that this is where the client will
form their first impression of the company
• Good communication with the client is essential! The ideal client care representative/dispatcher has a courteous and pleasant demeanor, whether on a phone call or not
• Ensures that each telephone call is answered before the third ring and that the approved company greeting and script is used each time
• Notifies clients ahead of time if the electrician is not going to arrive at their home within the scheduled time window
• Calls Agreement Membership clients, as scheduled service appointments should be booked to make up for any shortfall of repair calls
This position dispatches all service calls to ensure maximum scheduling efficiency without compromising client satisfaction.
JOB DUTIES
• Manages the dispatch board to keep field personnel on the move and servicing clients
• Makes every effort to compress call scheduling effectively maximizing productivity and revenue
• Notifies clients ahead of time without fail if the electrician is not going to arrive at their home within the scheduled time window
• Re-schedules appointment times at client’s convenience as necessary
• Communicates with the Purchasing and Warehouse Coordinator to help arrange efficient delivery of parts to Electricians
• Strictly adheres to the Dispatching for Profits Priority Service Schedule, to ensure the right electrician is sent to the right appointment
• Shares responsibility to ensure that all electricians arrive at their designated appointments on time
• Debriefs with electricians upon completion of jobs to identify any outstanding client satisfaction issues
• Enters equipment type and age information for systems into Service Titan
• Answers incoming client telephone calls and recognizes that this is where the client will
form their first impression of the company
• Good communication with the client is essential! The ideal client care representative/dispatcher has a courteous and pleasant demeanor, whether on a phone call or not
• Ensures that each telephone call is answered before the third ring and that the approved company greeting and script is used each time
• Notifies clients ahead of time if the electrician is not going to arrive at their home within the scheduled time window
• Calls Agreement Membership clients, as scheduled service appointments should be booked to make up for any shortfall of repair calls
Compensation: $17.00 per hour
Join the Mister Sparky Team!
We want to make joining our team as easy as possible. Our team members are the most valuable assets in our organization. It’s true, our employees come first! How do we prove it? First things first.
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Pay— We believe the best performers deserve the best pay. That’s why we want to pay YOU the best competitive rate.
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Flexibility— We want YOU to have time for the most important things in your life. Our scheduling is flexible. Find out how we do it.
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Career Path— We offer you an unlimited future with our world class training programs. Our training programs include Technical Training, Virtual technical training, communications, sales, and more! If you are serious about your career and want to learn from the best in the industry apply today!
So, if you have a great attitude and a strong work ethic, and are someone who takes pride in the work you do, then we want to hear from you!
Each franchise location is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. The franchisee sets their own compensation and benefits. All inquiries about employment, benefits, scheduling and compensation at this franchise should be made directly to the franchise location, and not to Mister Sparky Corporate.
(if you already have a resume on Indeed)
Or apply here.
Competitive Pay
Growth Opportunity
Company Benefits
Extensive Training
Incentive Programs
Flexible Scheduling