Operations and Dispatch Coordinator

Location

Mister Sparky of Hawthorn Woods

Type

Full Time

Benefits:
  • Opportunity for advancement
  • Training & development
Build the Future of Electrical Service with Mister Sparky

Do you value professionalism, punctuality, and the thrill of building something from the ground up? At Mister Sparky, we are known for having the best pros in the electrical industry. Now, we are launching our newest location and seeking a motivated leader to serve as our "Mission Control" for a new location!

This isn't just a desk job; it’s a ground-floor opportunity. You will be the very first hire in our operations department, helping us establish the culture, workflows, and local reputation that will define our success for years to come.

Job Summary

As the Operations & Dispatch Coordinator, you are the nerve center of our business. You will be responsible for orchestrating our field technicians to ensure maximum efficiency, managing our inventory pipeline, and providing the white-glove customer service that Mister Sparky is famous for. You’ll be the bridge between our customers’ needs and our technicians’ expertise.

What You’ll Do (Key Responsibilities)

  • Strategic Dispatching: Manage the dispatch board to keep field personnel moving, using the "Dispatch for Profits" system to ensure the right electrician is sent to the right appointment.
  • Proactive Communication: Act as the primary point of contact for clients, notifying them of arrival times and proactively rescheduling whenever necessary to maintain a 100% satisfaction rate.
  • Inventory & Logistics: Coordinate with our suppliers to ensure parts are ordered and trucks are stocked, minimizing downtime for our electricians.
  • Field Support: Debrief with technicians after every job to identify outstanding client needs and ensure all data (system age, equipment type) is accurately logged in SuccessWare.
  • Business Growth: As a founding team member, you’ll help refine our office processes and contribute ideas to help us scale the business.
What We’re Looking For

  • The "Orchestrator" Mindset: You can handle a ringing phone, a GPS map, and a technician’s question all at once without breaking a sweat.
  • Tech Savvy: High proficiency in computer software is a must (experience with SuccessWare or ServiceTitan is a major plus).
  • Reliability: You understand that "punctuality" is our brand promise.
  • Education: High school diploma or equivalent required.
  • Experience: Prior experience in high-volume customer service or dispatching is preferred, but a "can-do" entrepreneurial spirit is mandatory.
Why Join Us Now?

Because we are starting fresh, you won't just be a cog in a machine. You will have a seat at the table, a voice in how we operate, and the opportunity for significant career growth as we expand our fleet.
Compensation: $22.00 - $28.00 per hour

Each franchise location is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. The franchisee sets their own compensation and benefits.  All inquiries about employment, benefits, scheduling and compensation at this franchise should be made directly to the franchise location, and not to Mister Sparky Corporate.

Company Website: www.mistersparky.com

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