Office Manager/Dispatcher Murrysville

Office Manager/Dispatcher

Full Time • Murrysville
Responsive recruiter
Benefits:
  • Bonus based on performance
  • Company parties
  • Competitive salary
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Training & development
  • Wellness resources
Join Our Team of Professional Electricians
Are you looking for a place you can grow?  Are you looking to get in on the ground floor of an expanding business?  Come join the team at our locally owned and operated Mister Sparky franchise.
JOB SUMMARY
This position oversees daily business operations to ensure efficiency, productivity, and profitability and dispatches all service calls to ensure maximum scheduling efficiency without compromising client satisfaction.
JOB DUTIES
  • Managing the day-to-day activities of an organization or department to ensure smooth and efficient workflow
  • Manages the dispatch board to keep field personnel on the move and servicing clients
  • Allocating and managing resources (personnel, materials, equipment) effectively to optimize productivity and minimize costs. Makes every effort to compress call scheduling effectively maximizing productivity and revenue
  • Developing and implementing strategies to achieve operational goals and improve overall business performance. 
  • Notifies clients ahead of time without fail if the electrician is not going to arrive at their home within the scheduled time window
  • Tracking key performance indicators (KPIs) and analyzing data to identify areas for improvement and measure progress. Re-schedules appointment times at client’s convenience as necessary
  • Communicates with the Purchasing and Warehouse Coordinator to help arrange efficient delivery of parts to Electricians
  • Strictly adheres to the Dispatching for Profits Priority Service Schedule, to ensure the right electrician is sent to the right appointment
  • Shares responsibility to ensure that all electricians arrive at their designated appointments on time
  • Debriefs with electricians upon completion of jobs to identify any outstanding client satisfaction issues
  • Enters equipment type and age information for systems into SuccessWare
MINIMUM REQUIREMENTS
  • Bachelor's degree
  • Ability to develop and implement strategies to improve operational efficiency and achieve organizational goals. 
  • Prior experience in operations, management, and/or leadership 
 Prefer
  • Service Titan experience
Compensation: $27.00 - $37.00 per hour




Each franchise location is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. The franchisee sets their own compensation and benefits.  All inquiries about employment, benefits, scheduling and compensation at this franchise should be made directly to the franchise location, and not to Mister Sparky Corporate.

(if you already have a resume on Indeed)

Or apply here.

* required fields

Location
Or
Or

Why Should You Join Us?

Competitive Pay
Growth Opportunity
Company Benefits
Extensive Training
Incentive Programs
Flexible Scheduling