Client Care Representative

Location

Raleigh

Type

Full Time

Benefits:

Bonus based on performance
Health insurance
Paid time off
Training & development

Have you worked in real estate in the Raleigh area and a new challenge?
Do your friends say you are easy to talk to?
Is there a background in property management on your resume?
Do you know your way around a home inspection report?
Have you been a teacher and need a change of pace?
Do you enjoy educating and helping people?

Join Our Team of Professional Electricians

Do you value professionalism and punctuality? Do you want to work with the best pros in the electrical industry? Then you could be a candidate for Mister Sparky. If you value a rewarding career and would like your customers to be genuinely satisfied, you’ll be fit for our team! Opportunities for professional electricians and customer service professionals are now available across the country.

JOB SUMMARY

A Mister Sparky client care representative answers incoming client telephone calls and assists with the supervision and dispatching of all scheduled service and maintenance calls. So it helps to know what a GFCI is as well as it takes 30 minutes from downtown to North Raleigh depending on traffic but also takes 30 minutes from downtown to Zebulon :o) Reports to the Call Center Manager.

JOB DUTIES

Answers incoming client telephone calls and recognizes that this is where the client will form their first impression of the company
Good communication with the client is essential! The ideal client care representative has a courteous and pleasant demeanor, whether on a phone call or not
Ensures that each telephone call is answered before the third ring and that the approved company greeting and script is used each time
Notifies clients ahead of time if the electrician is not going to arrive at their home within the scheduled time window
Calls Agreement Membership clients, as scheduled service appointments should be booked to make up for any shortfall of repair calls

MINIMUM REQUIREMENTS

High school diploma or equivalent required
Above-average verbal and telephone communication skills are essential
Must have good computer software skills
Prior customer service experience in REAL ESTATE preferred

Compensation: $17.50 - $22.50 per hour

Each franchise location is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. The franchisee sets their own compensation and benefits. All inquiries about employment, benefits, scheduling and compensation at this franchise should be made directly to the franchise location, and not to Mister Sparky Corporate.

Mister Sparky of Raleigh, NC

Join the Mister Sparky Team!

We want to make joining our team as easy as possible. Our team members are the most valuable assets in our organization. It’s true, our employees come first! How do we prove it? First things first.

Pay— We believe the best performers deserve the best pay. That’s why we want to pay YOU the best competitive rate.
Flexibility— We want YOU to have time for the most important things in your life. Our scheduling is flexible. Find out how we do it.
Career Path— We offer you an unlimited future with our world class training programs. Our training programs include Technical Training, Virtual technical training, communications, sales, and more! If you are serious about your career and want to learn from the best in the industry apply today!

So, if you have a great attitude and a strong work ethic, and are someone who takes pride in the work you do, then we want to hear from you!